DMC
Site Supporter
- Messages
- 678
Can any of the wheel vendors chime in here?
I purchased a wheel this year from an online vendor and it arrived unscathed. Even the box was in good shape. Well, I put my old wheel and tire on ebay and sold it. I used the original packaging that came with my new wheel to send the old one out. The buyer contacted me and said that the hub wore through the box and additional cardboard that I attached to the hub to protect it. It wore through to the point that the hub was "mushroomed" and the wheel is now completely unusable. It almost looked like UPS tied it to the back of a truck and dragged it to it's destination.
My question is - what is considered "adequate" packaging for a wheel and tire? Anyone ever recieve a damaged wheel?
I started the claims process with UPS to get refunded shipping and the value of the wheel, but based on their website, they require 2 inches of padding between the item and the box. Even with 2 inches of padding, I don't think there is any way the damage would have been avoided, considering the extent of the damage. I would think the packaging I received my new wheel in would have been adequate to send another wheel in.
I'm pissed because I don't want UPS to point the finger at me, then I'm out the money, shipping charges, and a wheel.
I purchased a wheel this year from an online vendor and it arrived unscathed. Even the box was in good shape. Well, I put my old wheel and tire on ebay and sold it. I used the original packaging that came with my new wheel to send the old one out. The buyer contacted me and said that the hub wore through the box and additional cardboard that I attached to the hub to protect it. It wore through to the point that the hub was "mushroomed" and the wheel is now completely unusable. It almost looked like UPS tied it to the back of a truck and dragged it to it's destination.
My question is - what is considered "adequate" packaging for a wheel and tire? Anyone ever recieve a damaged wheel?
I started the claims process with UPS to get refunded shipping and the value of the wheel, but based on their website, they require 2 inches of padding between the item and the box. Even with 2 inches of padding, I don't think there is any way the damage would have been avoided, considering the extent of the damage. I would think the packaging I received my new wheel in would have been adequate to send another wheel in.
I'm pissed because I don't want UPS to point the finger at me, then I'm out the money, shipping charges, and a wheel.